by Maryfran... Member since:
July 30, 2006
2762 (Level 4) Fire them, if you can. If not, record every contact in detail, in writing. Their procrastination could compromise your case, either by allowing evidence to be lost and memories to fade, or by passing some statute of limitations.
Ask specific questions: Do you need any other paperwork? Anyone you need to interview? Who, specifically, is working my case (not just the office)? Is there anything I can do (if you are in fact able to do something)--type, acquire documents, assemble documents, hand-carry them to the courthouse, etc.? What specific things need to be done before you file? When is the statute of limitations? When do you plan to file? State that you are quite concerned over how long the process is taking--you don't want a principal defendant to retire, move, or die before it goes to court, etc.
Of course, don't be accusative, but try to nail them down as to what the problem is, what they need in order to correct it, what you can do to help, and when they intend to do it.
They may be in cahoots with the defendants, and they may simply be swamped. Maybe a key assistant moved and they can't find all the paperwork. But if your wheel doesn't squeak, they may continue to give your case short shrift.
So SQUEAK!!!!!--nicely, but do squeak!
And keep squeaking. Don't take no for an answer. If they try to make you feel like you're bothering them "too much," be apologetic, but firm: "I'm really sorry to bother you so much, but I have a lot at stake here and I'm getting really worried." And follow up. If they keep waffling, say, "I guess you are really busy. Can you recommend someone else I can take my case to who isn't so busy?" With that subtle(?) threat to take your business elsewhere, maybe they'll be spurred into action.
And take extensive notes! Who you talked to, date (and time), and as much detail as you can remember about what was said. You might even say (if they're giving you non-answers), "I'm making a note of what you're saying, but I don't quite understand your answer. Are you saying that . . . .? I need to understand your answer well enough to write it down."
Get the book, "When I Say No, I Feel Guilty," by Manuel J. Smith. It's about how to assert yourself in situations like this. It's invaluable.